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SOKMBI 2011 : The 5th International Workshop on Service-Oriented Knowledge Management and Business Intelligence


When Oct 19, 2011 - Oct 21, 2011
Where Beijing, China
Submission Deadline Jul 15, 2011
Categories    knowledge management

Call For Papers

The 5th International Workshop on Service-Oriented Knowledge Management and Business Intelligence (SOKMBI'11)
(October 19-21, 2011, Beijing, China, in conjunction with ICEBE 2011)

Important Dates

Paper submission deadline: July 15, 2011 (extended)
Notification of acceptance: July 20, 2011
Camera-ready paper submission: July 25, 2011
Author Registration: July 25, 2011
Early Bird Registration: September 19, 2011
Conference Meeting: October 19 - 21, 2011

Knowledge management (KM) has been proven to be a key to service excellence and success in traditional service industries. The global economy and enterprises are evolving to become service-oriented, and many new e-services are emerging. To address the growing complexity of the service sector at the Age of Information and Communication, traditional KM research and practices have to be extended and adapted, particularly aiming at effective learning, application, and management of new knowledge. On the other hand, the Service-Oriented Architecture (SOA) provides new opportunities and challenges for knowledge and learning processes, such as integration and outsourcing.

One key source of knowledge comes from Business intelligence (BI) while knowledge provides the basis of further analysis for intelligence. BI is evolving: from the traditional data-and-analysis exercise for supporting management decisions to an integral part of business processes, providing analytics for a wide range of users across organizations. In this end, we merge SOKM with the International Workshop on Business Intelligence Methodologies and Applications (BIMA), in order to form a stronger forum with more participation and cross-disciplinary work.

Today the creation, operation, and evolution of such research and practice raise concerns that range from high-level equirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever-growing) range of methodologies, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, government and public services, from electronic and mobile commerce to real-time applications for extended enterprises and virtual communities.

This workshop intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in SOKMBI. This event also aims at helping in communicating and disseminating relevant recent research across disciplines, cultures, and communities. Topics include but not limited to:

Principles, theories, and challenges of SOKMBI
Strategies, modeling, and requirements engineering for SOKMBI
Architectures, implementations, and deployment of SOKMBI
Cultural and economic issues in SOKMBI
Knowledge and learning for emerging services and service innovations
Inter- and Intra enterprise knowledge integration and engineering
Processes management and service outsourcing issues
Knowledge-based decision models and decision support systems for service provision
Web services and semantic support for knowledge, learning, and BI
Agent based technologies and logic for service knowledge and learning
Virtual organizations and communities for SOKMBI
Trust, reputation, security, risk, and privacy issues
Service marketing, data mining, and relationship management
Machine learning and cybernetics for service provision and management
Automatic and semi-automatic services contract generation and management
Platforms for on-demand and mobile SOKMBI
Cloud computing and utility computing for SOKMBI
Solutions for small-to-medium enterprises (e.g., SaaS)
Customer behavior analysis and collaborative filtering
Collaborative notion of intelligence
Market/collective intelligence from social media
Social and collaborative tools
Organizational BI and collaborative business
Adoption and diffusion issues
Intangible / intellectual vs tangible assets management
Digital business ecosystems

Paper Submission
Papers must be submitted electronically via the SOKMBI'10 Paper Submission Site (

The format of submitted papers should follow the guidelines for the IEEE conference proceedings, limited to 6 pages. All papers will be peer reviewed by at least three reviewers. Accepted papers will be published in the workshop proceedings of the ICEBE 2010 by the IEEE CS Press. At least one of the authors of each accepted paper must register as a full participant of the workshop to have the paper published in the proceedings.

Once accepted, please carefully check and improve your paper according to the provided comments. Selected best papers will be invited to create an extended version and submit to the International Journal of Systems and Service-Oriented Engineering (IJSSOE). Please register and submit papers in PDF format through the EasyChair Website:


Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong
Raymond Y.K. Lau, City University of Hong Kong, Hong Kong
William Cheung, Baptist University of Hong Kong, Hong Kong
Achim Karduck, Furtwangen University, Germany


Paul Bannerman, NICTA, Australia
Robert Biuk-Aghai, University of Macau, China
Elizabeth Chang, Curtin University of Technology, Australia
Samuel P. M. Choi, The Open University of Hong Kong
Ernesto Damiani, University of Milan, Italy
Casey Fung, Boeing Phantom Works, USA
Michael Ho, City University of Hong Kong
Haiyang Hu, Zhejiang Gongshang University, China
Wendy Hui, University of Nottingham Ningbo, China
Edward Hung, Hong Kong Polytechnic University
Patrick C. K. Hung, University of Ontario Institute of Technology, Canada
Farookh Hussain, Curtin University of Technology, Australia
Jun-Jang Jeng, IBM T.J. Watson, USA
Magdy Kabeil, University of Sharjah, UAE
Eleanna Kafeza, Athens University of Economics and Commerce, Greece
Mohamed Khalifa, Abu Dhabi University, UAE
Ron C. W. Kwok, City University of Hong Kong
P. Radha Krishna, Infosys Technologies Ltd.
Thomas Y. Kwok, IBM Research, USA
Elaine Lawrence, University of Technology Sydney, Australia
Fion S. Lee, Hong Kong Baptist University, Hong Kong, China
Ho-fung Leung, Chinese University of Hong Kong
Yuefeng Li, Queensland University of Technology, Australia
Fu-ren Lin, National Tsing Hua University, Taiwan
Seng W. Loke, La Trobe University, Australia
Huiye Ma, Centrum voor Wiskunde en Informatica, The Netherlands
Zakaria Maamar, National ICT, Zayed University, U.A.E.
Wolfgang Maass, University of Furtwangen, Germany
Alfredo Milani, University of Perugia, Italy
Richi Nayak, Queensland University of Technology, Australia
Herve Pingaud, Ecole des Mines d'Albi-Carmaux, France
Dumitru Roman, DERI Innsbruck, Austria
Waltraut Ritter, Knowledge Management Forum, Hong Kong, China
Jennifer Sampson, NICTA, Australia
Susumu Shirayama, University of Tokyo, Japan
Dawei Song, Robert Gordon University, U.K.
Yain-Whar Si, University of Macau, Macau
Choon Ling Sia, City University of Hong Kong, China
Miguel-Angel Sicilia, University of Alcala,Spain
Amadou Sienou, Ecole des Mines d'Albi-Carmaux, France
Katarina Stanoevska, University of St. Gallen, Switzerland
Fritz Steimer, University of Furtwangen, Germany
Chuan Hoo Tan, City University of Hong Kong, China
Christian Wagner, City University of Hong Kong, China
Maggie M. Wang, University of Hong Kong, Hong Kong
Man-Leung Wong, Lingnan University, Hong Kong
Maolin Tang, Queensland University of Technology, Australia
Raymond Wong, National ICT, Australia
Yue Xu, Queensland University of Technology, Australia
Benjamin Yen, University of Hong Kong
Man Lung Yiu, Aalborg University, Denmark
Jia Zhang, Northern Illinois University, USA
Junni Zhang, Peking University, China
Yi Zhuang, Zhejiang Gongshang University, China

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