Organizers

Chongqing University, China
IBM China
Technical Committee of Services Computing, China Computer Federation (CCF)

Background and History

International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. The speakers in the conference include many of the leading service science experts from both academia and service industries around the world.
Service Science, an emerging cross-discipline area, addresses key research and practice issues in developing modern service industries. ICSS focuses on the complementary and synergistic aspects of established fields such as computer science, informatics, software engineering, operation research, industrial engineering, management science, social and cognitive sciences, which are expected to contribute to the further development of service sciences. Furthermore, ICSS also encourages exploring and studying scientific and practical issues that are fundamental to the service sector including management theories and techniques with unique service perspectives.

The previous eight ICSS events were successfully held at Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011), Shanghai (2012), Shenzhen (2013), Wuxi (2014), and Weihai (2015). Over 100 experts around the world attended each of the ICSS conferences. Following this trend, ICSS 2016 will be held in Chongqing, a major city in Southwest China and one of the four direct-controlled municipalities of China.

ICSS 2016 aims to bring together scholars and students, researchers and managers of serviceology related areas and industries for intellectual exchanges, research cooperation, education and professional development. ICSS 2016 will offer keynote speeches and three tracks (research track, application, industry and education track, work-in-progress track), for inviting presentations of theoretical research findings and case study in service science and its related fields, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture in Chongqing.

Tracks and Topics of Interests

Research Track

The ICSS 2016 research track seeks original, unpublished research papers reporting substantive new work in various aspects of services science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following categories:

1. Cognitive Service Science

 Service and service system modeling, simulation and analysis
 Human behavior in service systems
 The dynamics of service system evolution
 Service optimization methods
 Data mining for service intelligence
 Service psychology
 Fundamentals of service science and serviceology
 Idealized cognitive model
 Big data and cognitive service
 Mathematical models describing cognitive processing
 Cognitive linguistics
 Context-aware service computation
 Self-adaptable service computation

2. Service Management

 Consumer/customer service experience
 Customer relationship management
 Service supply chain management
 Human resource management in services
 Service project management
 Service development process management
 Service quality management
 Service marketing management
 Service-dominant logic of marketing
 Service communication
 Service value and pricing
 Service branding

3. Service Innovation and Design

 Service design methodology
 Service innovation theory
 Business model innovation
 Service value modeling and optimization
 Business service process modeling and design
 Social network and service innovation
 Innovation and service industry evolution
 Tools and techniques for IT service innovation and management
 Globalization of service innovation

4. Software Service Engineering

 Service oriented requirement engineering
 Service oriented architecture and engineering
 Service design methodology
 Model driven service engineering
 Service composition and convergence
 Service optimization methods
 Service development and implementation
 Domain oriented service engineering
 SaaS based software service engineering
 Service quality evaluation and assurance
 Service demand forecasting, pricing, and planning
 Data mining for service intelligence
 User contribution systems
 Mobile services

5. Cloud Computing and Services

 Cloud computing architectures and cloud solution design patterns
 Infrastructure, platform, application, business, social, and mobile clouds
 Self-service cloud portal, dashboard, and analytics
 Cloud quality management and Service Level Agreement (SLA)
 Cloud configuration, performance, and capacity management
 Cloud migration service
 Services in cloud computing

6. Big Data and Big Services

 Foundational models for big data and big service
 Algorithms and programming techniques for big data processing
 Big data persistence and preservation
 Big data quality and provenance control
 Management issues of social network big data
 Privacy preserving big data analytics
 Algorithms and systems for big data search
 Visualization analytics for big data

Application, Industry and Education Track

The Applications, Industry and Education Track papers should generally have results from (ideally) real world development, deployment, and experiences delivering solutions of serviceology whereas research track papers should generally have either theoretical results or early implementation/prototype demonstrations. Additionally, an Applications, Industry and Education track paper can be structured like an "experience report" paper where one important section is "Lessons learned" or general advices gained from the experience. Other appropriate sections are general background on the solutions, overview of the solutions, and directions for future innovation and improvements.

1. Applications and Industry Practice

 Public Services: including services in public sectors, e.g. healthcare, government, education, transportation and logistics, traffic control, telecommunication, smart city, etc.
 Private Services: including production services such as small business, distribution, retailing, etc; and life services such as service for social and cultural events, e-business services, social-network services, smart home services, etc.
 Services in industrial sectors and manufacturing servitization
 Other modern services applications

2. Education and Curricula Development

 Service science education and curricula design
 Methodology and practice of service science curricula design
 E-learning and MOOC course development on service science
 Practice and experience of teaching and learning of service science
 Professional requirement and development in modern service sectors
 Case study for service science education

Working-In-Progress (WIP) Track

The ICSS 2016 WIP track provides a forum for attendees to illustrate and discuss their latest services computing related plans, projects, and advances, even when implementation or deployment has not been fully completed. However, the work should be advanced enough as to allow attendees to appreciate its scope and significance. Submissions may target on any topic related to the conference, describing on-going work at your institution. The Work-in-Progress papers will be an important way of sharing what is happening in serviceology research and applications, so please feel free to submit your papers to ICSS 2016.

Important Dates

Call for Paper Release: February 6, 2016
Submission Due: May 15, 2016
Notification of Acceptance: July 15, 2016
Camera Ready Copy Due: August 10, 2016
Author Registration Due: August 10, 2016
Conference Date: October 15-16, 2016

Publications

Accepted papers (except those papers that are recommended to above list of journals) will be included in the conference proceedings which will be published by IEEE CPS and will be included in IEEE Xplore and the IEEE Computer Society (CSDL) digital libraries. IEEE will arrange for indexing through IEE INSPEC, EI (Compendex), Thomson ISI, and other indexing services.

Submission Guidelines

High quality research papers and case studies are invited to be submitted through the following link:

https://www.easychair.org/conferences/?conf=icss20163

Each paper will be rigorously reviewed by three members of the program committee based on relevance to ICSS, significance, originality, technical soundness and clarity of presentation. All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper. ICSS 2016 enforces a "no show" policy and only papers that are presented by an author/co-author at the conference will be sent for inclusion in the IEEE digital libraries or journals.

Each submission should meet the following requirements:

 No more than 8 pages (including references, illustrations, and appendices) for research track and application/industry/education tracks
 No more than 3 pages (including references, illustrations, and appendices) for Working-In-Progress track.
 A short abstract around 150 words and keywords contained on the first page.
 Double-column, single-spaced text in 10 point Times Roman for the body.
 No page numbers.
 No headers and footers.
 Standard US-letter size.
 PDF format.

Awards

ICSS 2016 will offer one Best Paper award and one Best Student Paper award. The best papers are selected from the accepted papers of the research track.

Contact

Dr. Jun Zeng Email: icss2016@cqu.edu.cn