Conference Objective

Knowledge based service innovation and growing demand in emerging markets are important propeller of global economy. The service sector has had an annual growth rate of 30% in developing economies such Brazil, China, India, and Russia in recent years. The remarkable growth of the service economy is driven not only by traditional service firms but also by manufacturing sectors. These developments highlight the needs of quality and innovative services for companies to succeed and prosper in the market. Increasing importance of being service-oriented has also proposed a wide range of research agenda in different disciplines. In light of this emerging trend, ICSS 20013 will be held in Shenzhen, China on April 11-13, 2013, which is hosted by the Graduate School at Shenzhen, Tsinghua University, with the sponsorship of IBM, Serviceology of China and Service Science Society. This event aims to bring together scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development. This conference features eight different submission tracks inviting presentations of theoretical research findings and case reports. Moreover, this program also offers excellent networking opportunities to participants, with a wonderful taste of local culture.
　

Tracks and Topics of Interests

Areas of interest include, but are not limited to the following:

1. Service Science

Definition and taxonomies of service, service system, service science, or Serviceology

Relations among service economy, service innovation, service management, information science

Service and service system modeling and analysis

Complex system and complex network modeling and simulation

Human behavior in service systems

The dynamics of service system evolution

2. Service Management

Customer relationship management

Service supply chain management

Human resource management in services

Service project management

Service development process management

Service quality management

Tools and techniques for IT service management

3. Service Innovation

Service design methodology

Service innovation theory

Business model innovation

Business process modeling and design

Innovation and service industry evolution

Globalization of service innovation

4. Service Marketing

Service marketing management

Service quality and customer satisfaction

Service-dominant logic of marketing

Consumer/customer service experience

Service communication

Service pricing

Service branding

5. E-Services and Service Computing

Cloud computing

Collaborative service management in B2B and B2C e-commerce

Decision support systems for service management and operations

Data mining for service intelligence

Service knowledge management

6. Service Design and Engineering

Service development

Service quality assurance

Service design methodology

Service optimization

Service demand forecasting, pricing, and planning

User Contribution Systems

Service requirement collection, specification, analysis

7. Applications and Industry Practice

Public Services: Healthcare, education, government, transportation, telecommunication

Private Services: Small business, distribution, retailing, service for social and cultural events

Service in manufacturing companies

8. Education and Curricula Development

Service science education and curricula design

Talent requirement in modern service industry

Methodology and practice of service science curricula design

Practice of teaching service science courses

Teaching method and case study for service science courses



Paper Submission

High quality research papers and case studies are invited to be submitted through the following link: https://www.easychair.org/conferences/?conf=icss2013
Each submission should meet the following requirements:

No more than 6 pages in length including references, illustrations, and appendices.

A short abstract around 150 words and keywords contained on the first page

2-column, single-spaced text in 10 point Times Roman for the body of the text

No page numbers

No headers and footers

Standard US-letter size

PDF format

All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper.


Publication

The conference proceedings will be published by CPS and submitted to Xplore and CSDL digital libraries. The proceedings in previous years have been included in EI Compendex, and CPS will make reasonable efforts to ensure similar indexation.


Awards

ICSS 2013 will offer one best paper award and one best student paper award.


Important Dates

Submission Due: December 31, 2012

Notification of Acceptance: January 15, 2013

Camera Ready Copy Due: Feburary 20, 2013 　

Author Registration Due: Feburary 20, 2013


Contact

Miss Xueying Xin

Email: info@icss2013.org 2013icss@gmail.com