The 3nd International Workshop on Service-Oriented Knowledge Management (SOKM'09)
(October 21-23, 2009, Macau, China, in conjunction with IEEE ICEBE 2009)

Knowledge management (KM) has been proven to be a key to service excellence and success in traditional
service industries. The global economy and enterprises are evolving to become service-oriented,
and many new e-services are emerging. To address the growing complexity of the service sector at the
age of Information and Communication, traditional KM research and practices have to be extended and
adapted, particularly aiming at effective learning, application, and management of new knowledge.
On the other hand, the Service-Oriented Architecture (SOA) provides new opportunities and challenges
for knowledge and learning processes, such as integration and outsourcing.

This workshop intentionally seeks scientists, engineers, educators, industry people, policy makers,
decision makers, and others who have insight, vision, and understanding of the big challenges
in Service Oriented Knowledge Management. This event also aims at helping in communicating and
disseminating relevant recent research across disciplines, cultures, and communities. Topics
include but not limited to:

- Principles, theories, and challenges of SOKM
- Strategies, modeling, and requirements engineering for SOKM
- Architectures, implementations, and deployment of SOKM
- Cultural and economic issues in SOKM
- Knowledge and learning for emerging services and service innovations
- Inter- and Intra enterprise knowledge integration and engineering
- Knowledge / learning processes and service outsourcing
- Knowledge-based decision models and decision support systems for service provision
- Web services and semantic support for knowledge and learning
- Agent based technologies and logic for service knowledge and learning
- Virtual organizations and communities for service knowledge and learning
- Trust, reputation, security, and privacy in service knowledge and learning
- Service marketing, data mining, and relationship management
- Machine learning and cybernetics for service provision and management
- Automatic and semi-automatic services contract generation and management

Papers must be submitted electronically via the SOKM09 Paper Submission Site (https://www.easychair.org/login.cgi?conf=sokm09).
The format of submitted papers should follow the guidelines for the IEEE conference proceedings,
limited to 6 pages. Accepted papers will be published in the workshop proceedings of the ICEBE 2009 by
the IEEE CS Press. At least one of the authors of each accepted paper must register as a full participant
of the workshop to have the paper published in the proceedings. Once accepted, please carefully check
and improve your paper according to the provided comments. Selected best papers will be invited to
create an extended version and submit to the special issue of "Service-Oriented Knowledge Management"
for the International Journal of Systems and Service-Oriented Engineering (IJSSOE).
Please register and submit papers in PDF format through the EasyChair Website:

URL: https://www.easychair.org/login.cgi?conf=sokm09


IMPORTANT DATES
- Paper submission: 21 June 2009
- Notification of acceptance: 12 July 2009
- Camera-ready paper submission: 25 July 2009
- Author registration: 25 July 2009
- Early bird registration: 20 September 2009


WORKSHOP CHAIRS
Raymond Y.K. Lau, City University of Hong Kong, Hong Kong
Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong


WORKSHOP PROGRAM COMMITTEE
Samuel P. M. Choi, The Open University of Hong Kong, Hong Kong
Liya Ding, Macau University of Science and Technology, Macau
William Cheung, Hong Kong Baptist University, Hong Kong
Michael Ho, City University of Hong Kong, Hong Kong
Haiyang Hu, Zhejiang Gongshang University, China
Edward Hung, Hong Kong Polytechnic University
Patrick C.K. Hung, University of Ontario Institute of Technology, Canada
Archim Karduck, Furtwangen University, Germany
Ron C. W. Kwok, City University of Hong Kong, Hong Kong
Ho-fung Leung, Chinese University of Hong, Hong Kong
Yuefeng Li, Queensland University of Technology, Australia
Fu-ren Lin, National Tsing Hua University, Taiwan
Eleanna Kafeza, Athens University of Economics and Commerce, Greece
P. Radha Krishna, Infosys Technology Limited, India
Thomas Y Kwok, IBM Research, USA
Seng W. Loke, La Trobe University, Australia
Huiye Ma, Centrum voor Wiskunde en Informatica, The Netherlands
Richi Nayak, Queensland University of Technology, Australia
Dumitru Roman, DERI Innsbruck, Austria
Choon Ling Sia, City University of Hong Kong
Dawei Song, Robert Gordon University, U.K.
Chuan Hoo Tan, City University of Hong Kong
Maolin Tang, Queensland University of Technology, Australia
Maggie M. Wang, University of Hong Kong
Terence C.H. Cheung, City University of Hong Kong
Raymond Wong, National ICT, Australia
Yue Xu, Queensland University of Technology, Australia