Services Science is not a cosmetic change of existing things. Introduced by IBM in 2002, it has now emerged and matured in a true trans-disciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cognitive sciences, law, ethics, economics etc. to address the theoretical and practical aspects of the challenging services industry and its economy.

Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the production of trans-disciplinary results. Services Science is building a concrete framework for trans-disciplinary purposes.

Thus “service” must be considered in this conference with its multiple facets: economic, organizational, social, collective, ontological, regulatory, secure, etc. and also, of course, implemented by means of informatics. Sometimes it is referred to as information services to distinguish its restricted meanings in various disciplines like Economy or Informatics.

After three successfull editions of IESS,The goal of the 5th conference is to build upon this growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines are expected to contribute their results and approaches to Services Science in a trans-disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference is structured around Service research topics, which are trans-disciplinary and around Service contexts, which are more disciplinary oriented.

The contributions should address one or several topics, be grounded in one or several contexts and be open to trans-disciplinary approaches.
Research topics

Research Topics are directly extracted from the Services. Contributions addressing more than one topic are encouraged. Here is a (not limited to) list of subtopics for each :

Service innovation
Value models
Innovation/Creation process
Business trends
Technological trends
People trends
Service innovation and strategy

Service exploration
Consumer service needs modelling.
Supplier service modelling.
Business services requirements modelling.
Service information & process modelling.
Service exploration process.

Service design
Service design methodologies and patterns
Service and re-design of organization of activities
Service co-design environments, tools
Requirements oriented towards services
Design of complex services
Service compliance with laws and regulations

Service engineering
Ontologies and interoperability
Web-services, Service-oriented architectures
Ubiquitous & mobile computing
Service orchestration, choreography, composition.
COTS, Enterprise architectures…
Service security and safety engineering

Service sustainability
- IT service management:
- IS service management:
- Service management: