SERVICES 2020 Call for Papers
2020 World Congress on Services (SERVICES 2020, http://www.servicescongress.org/2020/)

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SERVICES 2020 organizing committee invites you to participate in 2020 edition of SERVICES Congress, to be held on June 22–26, 2020, Honolulu, Hawaii, USA.

The Services Sector has account for 79.5% of the GDP of United States in 2016. The world's most services-oriented economy, with services sectors accounting for more than 90% of GDP. To rapidly respond to the changing economy, the 2020 World Congress on Services (SERVICES 2020) puts its focus on the industry-specific services. SERVICES 2020 has obtained approval from the following journals to organize special issues based on extended versions of SERVICES papers:

- Special Issues in Services Transactions on Internet of Things (STIOT),
- Special Issues in Services Transactions on Services Computing (STSC),
- Special Issues in Services Transactions on Big Data (STBD),
- Special Issues in Services Transactions on Cloud Computing (STCC),
- Special Issues in International Journal of Web Services Research (JWSR)(Indexed by SCI & EI),
- Special Issues in International Journal of Business Process Integration and Management (IJBPIM).

SERVICES 2020 is a member of Services Conference Federation (SCF). SCF 2020 will have the following 10 collocated service-oriented sister conferences: 2020 International Conference on Web Services (ICWS 2020), 2020 International Conference on Cloud Computing (CLOUD 2020), 2020 International Conference on Services Computing (SCC 2020), 2020 International Conference on Big Data (BigData Conference 2020),2020 International Conference on AI & Mobile Services (AIMS 2020), and 2020 World Congress on Services (SERVICES 2020), 2020 International Conference on Internet of Things (ICIOT 2020), 2020 International Conference on Cognitive Computing (ICCC 2020), 2020 International Conference on Edge Computing (EDGE 2020), and 2020 International Conference on Blockchain (ICBC 2020).

SERVICES 2020 hope to attract researchers, practitioners, and industry business leaders in all the following services sectors to help define and shape the modernization strategy and directions of the services industry. You are invited to submit research, engineering, experience reports, case studies, empirical, evaluation and business innovation papers on the following business services sectors. Papers that relate to the software engineering foundations and applications are particularly encouraged, with a focus on novel approaches for engineering requirements, design and architectures, testing, maintenance and evolution, model-driven development, software processes, metrics, quality assurance and new software economics models, search-based software engineering, benefiting day-to-day services sectors and derived through experiences, with appreciation to scale, pragmatism, transparency, compliance and/or dependability.

Technical topics of interest include but are not limited to the following:

- Advertising Services
- Banking Services
- Broadcasting & Cable TV Services
- Business Services
- Casinos & Gaming Services
- Communications Services
- Cross-industry Services (e.g. strategy and planning, supply chain management, enterprise resource planning, customer relationship management, marketing services)
- Design Automation Services
- Energy and Utilities Services
- Financial Services
- Government Services
- Healthcare Services
- Hotels & Motels Services
- Insurance Services
- Internet Services
- Motion Pictures Services
- Personal Services
- Printing & Publishing Services
- Real Estate Operations Services
- Recreational Activities Services
- Rental & Leasing Services
- Restaurants Services
- Retail Services (Apparel, Catalog & Mail Order, Department & Discount, Drugs, Grocery, Home Improvement, Specialty, Technology)
- Schools and Education Services
- Security Systems & Services
- Technology Services
- Travel and Transportation Services
- Waste Management Services
- Wholesale Distribution Services
- Human Resource Services
- Supply Chain Services
- Enterprise Architecture Services

Submitted Research Track and Application Track manuscripts will be limited to 15 (LNCS Proceedings style) pages and REQUIRED to be formatted using the LNCS Proceedings template ( WORD , Latex). Submitted Short Paper track manuscripts will be limited to 8 (LNCS Proceedings style) pages. The authors can extend a maximum of 2 pages for each paper but will have to pay extra fees for each extra page. Unformatted papers and papers beyond the maximum page limit may not be reviewed. Electronic submission of manuscripts (in PDF or Word format) is required. Detailed instructions for electronic paper preparation and submission, panel proposals, tutorial proposals, workshop proposals, and review process can be found at http://ServicesCongress.org/2020/ .

Please use the Services Industry-Services Track Submission System
( http://www.servicescongress.org/2020/submission.html ) to submit your paper. Please refer to submission page for detailed submission procedures.

The Conference Proceedings will be published in the Lecture Notes in Computer Science (LNCS) by Springer International Publishing AG. Currently the Abstracting and Indexing services covered by Springer’s data feeds for LNCS proceedings include ISI Conference Proceedings Citation Index (included in Web of Science), Engineering Index EI (Compendex and Inspec databases), DBLP, Google Scholar, IO-Port, MathSciNet, Scopus, and ZBlMath. For all 10 collocated conferences of SCF 2020, the content of this proceedings volume will be made freely accessible to anyone in the Springer’s digital library after four years upon publication.

At least one author of each accepted paper is required to register to the conference and present the paper. One Best Paper award and one Best Student Paper award will be granted for each conference at SCF 2020. The first author of the best student paper must be a full-time student. The Best Paper Awards will be sponsored by Springer, which is a leading global scientific, technical and medical portfolio, providing researchers in academia, scientific institutions and corporate R&D departments with quality content through innovative information, products and services.

Manuscripts submitted to the Research Track focusing on application or solution descriptions may be recommended to the Application Track or other tracks for further consideration if the session slots are available.

Important Dates:
Research Track:
Early-Birds paper submission due: December 6, 2019
Review comments to Early-Birds: December 31, 2019
Regular round paper submission: February 5, 2020
Review comments to Regular: March 1, 2020
Camera ready manuscripts due: April 22, 2020
Conference dates: June 22 – 26, 2020

Application Track:
Early-Birds paper submission due: December 6, 2019
Review comments to Early-Birds: December 31, 2019
Regular round paper submission: February 5, 2020
Review comments to Regular: March 1, 2020
Camera ready manuscripts due: April 22, 2020
Conference dates: June 22 – 26, 2020

Short Paper Track:
Early-Birds paper submission due: December 6, 2019
Review comments to Early-Birds: December 31, 2019
Regular round paper submission: February 5, 2020
Review comments to Regular: March 1, 2020
Camera ready manuscripts due: April 22, 2020
Conference dates: June 22 – 26, 2020

Paper Submission and Review Process
Please use the submission page to find the right events and requirements to submit your papers. All submitted manuscripts will be peer-reviewed by at least 3 program committee members. Please note that the same paper should NOT be submitted to other conferences or events simultaneously. Such duplicate submissions will be rejected from all conferences without review. Accepted and presented papers will appear in the online version of the proceedings of the 2020 World Congress on Services (SERVICES 2020).

Paper Review Policy
SERVICES 2020's policy and professional ethics requires that referees treat the contents of papers under review as privileged information not to be disclosed to others before publication. It is expected that no one with access to a paper under review will make any inappropriate use of the special knowledge, which that access provides. Contents of abstracts submitted to conference program committees should be regarded as privileged as well, and handled in the same manner.

Author Guidelines and Templates
SCF 2020 Guidelines & copyright forms
Guidelines for proceedings authors (pdf)
LNCS Copyright Form (pdf, 61kb)

SCF 2020 Templates, sample files & useful links
LaTeX2e Proceedings Templates (zip)
Microsoft Word Proceedings Templates (zip)
Microsoft Word 2003 Proceedings Templates (zip, 229kb)
Your ORCID identifier

SCF As A Platform
As the founding member of the Services Conference Federation (SCF), the first International Conference on Web Services (ICWS) was held in June 2003 in Las Vegas, USA. Meanwhile, the First International Conference on Web Services - Europe 2003 (ICWS-Europe'03) was held in Germany in Oct, 2003. ICWS-Europe'03 is an extended event of the 2003 International Conference on Web Services (ICWS 2003) in Europe. In 2004, ICWS-Europe was changed to the European Conference on Web Services (ECOWS), which was held at Erfurt, Germany. SCF 2019 was held successfully in San Diego, USA. To celebrate its 18-year-old birthday, SCF 2020 will be held on June 22 - 26, 2020, Honolulu, Hawaii, USA.

The past 17 years, ICWS community has been expanded from Web engineering innovations to scientific research for the whole services industry. The service delivery platforms have been expanded to mobile platforms, Internet of Things, cloud computing, and edge computing. The services ecosystem is gradually enabled, value added, and intelligence embedded through enabling technologies such as big data, artificial intelligence, and cognitive computing. In the coming years, all the transactions with multiple parties involved will be transformed to blockchain.

Based on the technology trends and best practices in the field, the Services Conference Federation (SCF) will continue serving as the conference umbrella's code name for all services-related conferences. SCF 2020 defines the future of New ABCDE (AI, Blockchain, Cloud, BigData & IOT) and begins the 5G for Services Era. We are very proud to announce that SCF 2020's 10 co-located theme topic conferences will all center around "services", while each focusing on exploring different themes (web-based services, cloud-based services, Big Data-based services, services innovation lifecycle, AI-driven ubiquitous services, blockchain driven trust service-ecosystems, industry-specific services and applications, and emerging service-oriented technologies).

SCF 2020 Highlights:
- Bigger Platform: The 10 collocated conferences (SCF 2020) get sponsorship from the Services Society which is the world-leading not-for-profits organization (501 c(3)) dedicated for serving more than 30,000 worldwide Services Computing researchers and practitioners. Bigger platform means bigger opportunities to all volunteers, authors and participants. Meanwhile, Springer provides sponsorship to best paper awards and other professional activities. All the 10 conference proceedings of SCF 2020 will be published by Springer and indexed in ISI Conference Proceedings Citation Index (included in Web of Science), Engineering Index EI (Compendex and Inspec databases), DBLP, Google Scholar, IO-Port, MathSciNet, Scopus, and ZBlMath.

- Brighter Future: While celebrating 2020 version of ICWS, SCF 2020 highlights the Third International Conference on Blockchain (ICBC 2020) to build the fundamental infrastructure for enabling secure and trusted services ecosystems. It will also lead our community members to create their own brighter future.

- Better Model: SCF 2020 will continue to leverage the invented Conference Blockchain Model (CBM) to innovate the organizing practices for all the 10 theme conferences. Senior researchers in the field are welcome to submit proposals to serve as CBM Ambassador for an individual conference to start better interactions during your leadership practices for organizing SCF 2020.

Look forward to your great contributions as a volunteer, author, and conference participant for the fast-growing worldwide services innovations community. If you would like to contribute to SCF 2020 as a leading volunteer or try the new Conference Blockchain Model, please feel free to fill in the online form (http://icws.org/2020/open.html) to become a conference volunteer. For other queries or questions, please feel free to visit our conference web sites and find contact information on SCF 2020.

See you all on June 22 - 26, 2020, Honolulu, Hawaii, USA.

Contact Information
If you have any questions or queries on SERVICES 2020, please send email to services AT ServicesSociety DOT org.

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You are also welcome to join our social network on LinkedIn at https://www.linkedin.com/groups/6546793.