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2nd Call for Papers
5th International Conference on Service Systems and Service Management (ICSSSM'08)
Exploring Service Dynamics with Science and Innovative Technology
30 June - 2 July 2008, Melbourne

[Download PDF Version]: http://www..infotech.monash.edu.au/about/news/conferences/icsssm08/

International Advisory Committee
Chair
Ron Weber Faculty of IT, Monash University, Australia

Co-chair
J. M. Tien Department of Decision Sciences & Engineering Systems, Department of Electrical, Computer & Systems Engineering, Rensselaer Polytechnic Institute, USA

Members
J. Chen School of Economics and Management, Tsinghua University, China
B, Srinivasan Faculty of IT, Monash University, Australia
D. S. Yeung IEEE Systems, Man and Cybernetics Society, Hong Kong
C. J. Zhao School of Economics and Management, Tsinghua University, China

Organizer
Faculty of Information Technology, Monash University (Go8), Melbourne in Australia

Academic Co-Sponsors
Tsinghua University, China
Nanyang Technological University, Singapore
IEEE Systems, Man and Cybernetics Society, USA

Conference Theme and Scope
The last decade has seen rapid growth of service-based economic activities in many advanced developed economies such as the USA, European and developed Asian countries as well as emerging economies such as China and India. The rapid growth of service activities poses many challenging issues in the design and operation requirements of service systems in order to compete for finite resources in the global marketplace. Research studies have to date revealed incompleteness and loosely coupled findings to answer 1) "what are the driving dynamics for enterprise's service systems?" and 2) "how should services be managed to optimally create timeliness value for its stakeholders?" These are multi- and inter-disciplinary unresolved issues confronting the academia and service practitioners.

This conference serves as a forum for researchers, practitioners, and users to exchange new ideas, developments, and experience on service systems dynamics and service management interrelated issues. The scope includes exploring physical and social sciences and innovative technologies, systems, networks, algorithms, and applications that support the development of effective service systems and the best practices of services management.

Topics of Interest
The topics of interest include, but are not limited to the following four tracks:

Track 1 ⿿ Theory and principle of service sciences
1.1 Multi-agent based intelligent decision support theory
1.2 Combinatorial optimization theory on continual service optimization
1.3 Adaptive human- and machine-based reasoning, and learning principles
1.4 Prospect-, evidence- and regret- theory
1.5 E-services design science and axiomatic product design theory/principle

Track 2 ⿿ Service processes and systems
2.1 Manufacturing and operations management system
2.2 Telemedicine and health care system
2.3 Web-based marketing services and transaction processing systems
2.4 Infrastructure service systems, logistic, transportation and integrated supply-chain systems
2.5 Financial trading and financial service systems
2.6 Human resource management system, social network and social enterprise systems
2.7 Mobile learning and games in education systems

Track 3 ⿿ Service management for quality and sustainability
3.1 Service governance and customer relationship management
3.2 Quality of service performance indicators
3.3 Life cycle pricing of services
3.4 Privacy data, security, information quality management, and trust of SOA/Web Services
3.5 Service knowledge/innovation system: knowledge sharing, reuse, innovation management, and inter-organizational information systems

Track 4 ⿿ Service oriented ICT and application tools
4.1 Grid computing and enterprise architecture
4.2 Service-oriented industrial and government applications
4.3 Service-oriented process modeling techniques and computing tools
4.4 Intelligent/Semantic web services algorithms and tools
4.5 Granular computing and ambient intelligence

Publication
The proceedings of the conference will be published in CD-ROM with ISBN. Each paper is limited to 6 pages in standard IEEE double-column format. At least one of the authors of accepted papers must register and present at the conference for their papers to be included in the conference proceedings and the IEEE Xplore digital library.

Some accepted papers will be selected for expansion and revision for publication in the Journal of Systems Science and Systems Engineering (JSSSE) for publication. In addition, a special issue of European Journal of Industrial Engineering (EJIE) will be dedicated to a selected number of papers for possible publication in EJIE. The expanded versions of selected papers will undergo the peer review process of EJIE.

International Advisory Committee
Chair
Ron Weber Faculty of IT, Monash University, Australia

Co-chair
J. M. Tien Department of Decision Sciences & Engineering Systems, Department of Electrical, Computer & Systems Engineering, Rensselaer Polytechnic Institute, USA

Members
J. Chen School of Economics and Management, Tsinghua University, China
B, Srinivasan Faculty of IT, Monash University, Australia
D. S. Yeung IEEE Systems, Man and Cybernetics Society, Hong Kong
C. J. Zhao School of Economics and Management, Tsinghua University, China

Organising Committee
Chair: Vincent Lee (Monash University, Australia)
C0-chairs: WK Ng (NTU, SIngapore) and TY Tan (Monash University, Australia)
List of organising committee members, please refer to conference website stated at above.

Technical Program Committee
Chair: Vincent Lee (Monash University, Australia)
Co-chairs: J. Chen (Tsinghua University, China) and WK Ng (NTU, Singapore)
List of technical program committee members, please refer to conference website stated at above.